We believe your stay should be excellent. We strive to make your stay perfect for every type of adventurer by offering exceptional customer service and by sharing our passions.
House Rules
– Sorry pets are not allowed in the house. Many guests have allergies and we do not want to complicate our next guest's stay. However, there is an excellent pet boarding facility nearby. http://www.run-a-muk.com/pricing.html
-Smoking is not allowed in the house and fire restrictions often prohibit smoking outside. For that reason we do not allow smoking anywhere on the property.
-Due to high fire danger, fires are only permitted using the provided gas appliances. Wood and charcoal grills are prohibited.
-Please be sure to take your garbage out at the end of your stay and ensure the lid is strapped securely closed. We do not want to invite javelina, raccoons and bear for a free meal. (Trash Collection Day is Wednesday morning)
-Upon departing please place all used bedding in the hampers provided. Place all used towels in the washing machine and start the wash cycle. Also place all dirty dishes in the dishwasher and start the wash cycle.
-Please be aware, the sewer is on a septic system. DO NOT FLUSH ANYTHING OTHER THAN TOILET PAPER DOWN THE TOILET.
- Not really a rule but good advise. The driveway is steep, during inclement weather it is advised you park up near the road in one of the two parking areas. Please even if you have a 4x4, it will help to keep the driveway from getting tore up. We are not responsible if you get stuck and you are responsible for damages.
House Guide
The cleaning fee goes directly to a professional house cleaning service to clean after each guest’s departure. It is our way to ensure that the next guest arrives to a clean and sanitized house. We have committed to Airbnb’s Five-step enhanced cleaning process—a set of standards developed in partnership with experts to
· Sanitize surfaces-Sanitize every high-touch surface, down to the doorknob
· Use approved products -Use cleaners approved by health experts, like disinfectants with 70% alcohol or higher
· Thoroughly clean - Referring to our extensive checklists while cleaning room-by-room
· Wash all linens-Wash linens at a high heat setting
· Wear a mask and gloves
If you arrive to find that something is not to your satisfaction please contact us promptly so that we may make it right.
Hot Water
The house is equipped with a tankless hot water heater. Please allow a minute or two, depending on outside temperatures, for the water to come up to temperature. We do not want you to scald yourself or think there is no hot water.
WiFi
Network: OakKnollCottage_EXT
Password: oakknoll
Cellular Service
Cell phone signal with Verizon is very good. AT&T, T-mobile and Sprint have spotty service, you may want to connect to the WiFi and use "WiFi calling" mode for better phone service.
Laundry
The washer and dryer is located in the hallway. Please feel free to use the laundry soap as need. Please do not overload the washer with clothes or laundry detergent. It is a high efficiency washer and only requires a small amount of soap. An iron and ironing board is also located in the laundry area.
Thermostat
Feel free to set the thermostat to a comfortable temperature for your stay. To help us keep costs down please be sure switch the thermostat off if you are opening windows.
Summer setting: 76 degrees
Winter setting: 68 degrees
Televisions
The living room TV has DISH TV, All the other televisions have streaming service, sorry there is no cable. Netflix, DISH Anywhere and Amazon Prime are available on all TV's. The bedroom TV’s are on Amazon Fire Sticks, use the Fire Stick remote to control those TV’s. The internet is on a metered service so please turn off the TV’s when not watching them.
Coffee Bar
The coffee bar is equipped with a drip coffee maker and stocked with regular and decaf Starbucks Dark Roast Coffee and filters. It also has sugar and regular powder creamer.
Snacks/Water
Snacks are on the counter, please help yourself. Bottled water is in the refrigerator and the water dispenser is also located inside the refrigerator on the left side. We are on a domestic well and the water comes straight from the ground and not treated with chlorine or other harsh additives that you find in municipal water. It is triple filtered and taste great.
Condiments
Help yourself to any condiments in the refrigerator. If you see something is getting low, please drop us a message or leave a note so we can restock for the next guests.
Medical
For emergencies call 911
Hospital
Yavapai Regional Medical Center
1003 Willow Creek Rd.
Prescott, AZ 86301
928-443-5103
Pharmacy
Walgreens
178 E. Sheldon St.
Prescott AZ 86301
928-776-1936
Contact us for any needs – We are probably not too far away. If any needs arise; leaky faucet, running toilet, a light goes out, or any other emergency please feel free to give us call (602-573-1374). It is a new house and under warranty, if you find anything that needs repaired lets us know promptly so we can have it addressed though the home builder.
Thank you and enjoy your stay
Copyright © 2023 Oak Knoll Cottage - All Rights Reserved.